Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at techpulse.store17@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at techpulse.store17@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at techpulse.store17@gmail.com.

Return & Refund Policy

At TechPulse, we want you to be satisfied with your purchase. If there is an issue with your order, please contact us and we’ll be happy to help.

Returns

We accept return requests within 30 days of delivery. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.

To request a return, please contact us before sending any item back. Returns sent without prior approval may not be accepted.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible. Please include your order number and clear photos or videos showing the issue so we can review your request.

Refunds

Once your return is received and approved, your refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Non-Returnable Items

Items that have been used, damaged after delivery, or returned without their original packaging may not be eligible for a refund. Certain clearance or final-sale items may also be non-returnable where clearly stated on the product page.

Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to cancel it.

Return Shipping

Customers may be responsible for return shipping costs unless the product arrived damaged, defective, or incorrect. Return instructions and the appropriate return address will be provided after your return request is approved.

If you have any questions about a return or refund, please contact TechPulse through our Contact Us page.